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Support Team

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Latest activity by Support Team
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    Terms of Use

    Terms of Use PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following...

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    Order Status

    Order Status Has my order shipped?Click the " My Account / Order Status" link at the top right hand side of our site to check your orders status. Please allow 48 hours after placing your order for ...

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    Warranty Info

    Do the parts that I purchased have any sort of warranty?  Yes, most items do have a warranty.  We are a dealer for many different brands and items and the warranty will vary based on the product an...

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    Contact Us

    At Mountain View Hearth Products, we are proud to provide a level of customer service that is no longer commonly found. Our customer service agents are available to contact between the hours of 8-5...

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    Video Tutorials

    We have published several helpful videos to assist you in identifying and troubleshooting your stove or fireplace. Here are a few links to our YouTube videos.

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    About Us

    Mountain View Hearth Products Inc. Mountain View Hearth Products is a small family owned company. We are located in beautiful Northwest Montana, and have several excellent employees. Our goal is to...

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    Combuster Checkup

    Modern wood stove combustors are designed for 12,000 hours of use. Depending on the length of the heating season in your area and the frequency of stove operation, this offers 2-5 years of combusto...

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    Support Team created an article,

    Secrets for Success with Stove Bright Paint

    Stove Bright® High Temperature Paint is the industry’s premier high temperature paint. It is formulated with a unique blend of heat resistant pigments in a silicone polymer resin that provides exce...

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    Support Team created an article,

    The Essential Guide to Gas Log Sets

    Gas log sets offer a cost-effective solution to upgrade your wood burning fireplace. Gas log systems come in a variety of sizes and designs to suit your style of decor. A complete set will include ...

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    What causes excessive soot to build up on stove glass?

    What causes excessive soot to build up on stove glass? Soot is an inevitable reality when enjoying the heat and beauty of a wood-burning stove or fireplace. Many newer stove models direct air flow...